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FAQ (Frequently Asked Questions)

Q...How do I register?
A...Just call 0906 960 4547 and use your touchtone keypad to answer the questions. We build up a profile of you by asking what you want to chat about - you can

Q...How do I get started?
A...Just reply to the initial message you get with your own first message (remember first impressions count - so make it fun!). We'll pass it on to five people, and you might also get messages from other SMSMates who want to chat to people like you.

Q...How do I reply to messages?
A...Every message you receive will have the ID number (NOT the mobile phone number) of the person you're talking to. When you want to reply, start your message with that ID number and we'll do the rest.

Q...What type of mobile phone do I need?
A...The service works with all UK mobile phones. If your phone can send and receive SMS messages, you can become an SMSMate.

Q...Can people get my mobile number?
A...No, we will not give your mobile number our to any other clients - and we recommend you keep your anonymity both for safety reasons (SEE SAFETY TIPS) and because it's all part of the fun. To reply to messages you've received, just make sure you start the message with the ID number of the person you're texting and we'll pass the message on.

Q...How do I get more credits
A...When you need more SMS credits just phone your usual SMSMates number, choose the top-up option and tap in your ID number (or your mobile number if you've forgotten your ID number). The credits clock up as you stay on line, and you might win extra credits too by answering special quiz questions.

Q...Do I pay for the SMS credits.
A...You pay for us to pass on your messages by phoning the premium rate SMSMates line, which costs £1 a minute. You also pay your normal SMS fee for the messages.

Q...Why use a landline?
A...Unfortunately most mobile operators add a surcharge when you phone our ordering line, so we recommend you use a landline.

Q...How old to I have to be to join in the fun?
A...Sorry, but you have to be over 16 to use this service. If you are younger than that, we will not let you register.

Q...What happens if I receive an abusive message?
A...Please contact us immediately if you receive an abusive message. We will check it out and deal with it as quickly as we can.